How To Fix Common Outlook Problems

Cannot Send Email From Outlook

Are you an Outlook user, currently facing issues like error while trying to send emails from your email account? Though Outlook is world’s most widely used email client application, it is prone to a set of problems. If you are annoyed by frequent Outlook problems and are looking for a way to fix it, here are some helpful tips. You will see a few scenarios of Outlook problems and the solutions to fix them.

Cannot send email from Outlook

The basic purpose of using Outlook is to send or receive emails from your accounts. Outlook lets you set up multiple email account in the application. Furthermore, you can set up multiple types of emails as well, for instance, emails that are supported by POP3, IMAP, and Microsoft servers.

If you faced the error ‘cannot send email from Outlook’ after setting up your email account in the application, there are many things to watch out. These include your internet connection, status of the PST file, virus infection, PST file size, etc.

Internet connection error

If you face frequent issues with sending email from Outlook, it might sometimes be due to temporary internet connection failure. Check your internet connection and ensure that it is active. If you face frequent internet connectivity issue, contact your Internet Service Provider and get the issue resolved at the earliest.

PST file corruption

All your Outlook data is stored as PST file. So, any error with the PST file would affect the functioning your Outlook application. If you frequently come across issues with Outlook, check the status of your PST file. There are many factors that lead to the corruption of the PST file, for instance virus infection, system failure, system changes, etc.

Outlook Problems

If you have made any changes in your system or suspect virus infection, your Outlook PST file may have been corrupted. In order to make Outlook work as normal, you would need to repair or replace the corrupted PST file. Use the built-in Outlook PST repair tool (scanpst.exe) to repair/replace the corrupted PST file.

Oversize of PST file

By default, the Outlook PST file is set to store up to 2 GB of data. When the PST file reaches its limit, it will stop storing data further. Consequently, you will begin to notice issues like being unable to send emails, unable to receive emails, etc. Backup your important files and clear out the Outlook folders to free some space.

Using A Smiley In Outlook 2013

Microsoft Outlook E-Mail

Emoticons work to convey emotion smoothly when you are in a chat conversation. There is only so much that your words can convey about how you are feeling at the time. If the conversation were face to face, the other person could easily pick up on emotion from looking at your facial expressions and body language. In email or chat communication, emoticons are the best substitute for those two things.

The classic smiley emoticon, when added to your email message, is ample to convey the use of a jovial tone. Modern email managers like Outlook 2013 allow you to insert such icons into your message. Outlook specifically supports three standard emoticons by default, and besides this, you can insert symbols, pictures, etc.

Built-in Emoticons

Outlook 2013 is configured to convert at least 6 characters to represent emoticons when you send these out in your email :) and :-) stand for a smiley face, while :( and :-( bring up a sad smiley. The other two are :| and :-|, which show a disappointed smiley face to the reader of the message. All the user needs to do is type in one of these as text inside the Microsoft Outlook e-mail body, and press space. The character immediately converts to the corresponding smiley. The AutoCorrect feature takes care of that.

Outlook Message

Font Symbols

There is another way to insert smileys into your Microsoft Outlook e-mail. You find the font symbol form the listed from the Wingdings, or use another font and then insert this in the message body. You need to first click to specify the place where you want the emoticon in the body. Then choose Insert form the top menu, followed by Symbol. After this, choose More Symbols…. The font selection needs to be changed to Wingdings or another font, and after this, you scroll through and find the characters you want to insert. Select this, and hit Insert.

Picture Files

This is the reaming option. To use this you must have saved image, which you can insert as the smiley. Choose Insert and then Picture from the top menu. Browse and select the file you are inserting. If you are going to use a built-in image, choose Shapes instead of Picture, and select one from the list shown. Adjust the handles to fix the size of this.

That was on how to insert smiley in an Outlook message. This is a great way to express emotion in an otherwise bland email.

Disabling The Automatic Synchronisation Option In MS Outlook

Microsoft Outlook Support

When you launch the Outlook program, one of the first things it does is synchronize the Outlook folders with the email account server. This way, you will get all the latest email in the Inbox and all the pending messages in the Outbox will be sent promptly. However, in some cases, this might slow down the application with Outlook taking too much time to synchronize these folders, especially when you have a very slow internet connection.

Now, you can fix this issue on your own without contacting Microsoft Outlook support for assistance. This is one of the customizable options in MS Outlook. It is clear that this option is to be synchronized automatically during the start up. You just need to disable it so that Outlook would stop synchronizing files during the start up, resulting in the system slowdown. But, remember that if this is not done automatically by Outlook, you have to prompt this action manually using the options provided for this purpose.

To do this, start the Outlook program and this time, let it load fully. This might take a while if you have too much data to be synchronized to the email client folders. If the email client displays a synchronization status box on the screen, you are in luck. Just hit the Cancel button you see there to stop this long process. Now, go to the Tools menu found in the main Outlook toolbar.

Outlook Settings

From the dropdown menu that appears, select Options. This will launch the Outlook Options dialog box. Go to the Mail Setup tab and from there, open the send and receive options for your mail accounts or groups. You will see there the option Send immediately when connected. This will be checked as the default option. Remove this checkmark to disable it.

Now, click on the Send/Receive button to modify the sync settings further. You will see the option Perform an automatic send/receive when exiting. Remove the checkmark for this as well. Click on the OK button to save these changes. You have now disabled the automatic synchronization settings in the mail client without any assistance from Microsoft Outlook support.

You need to check these new Outlook settings to see whether they work. Reopen the application and see if Outlook continues to load files automatically as it did before. This would not be so. You have to make Outlook synchronize the folders manually from now on.

Cannot Send Email From Outlook – Causes And Fixes

Cannot Send Email From Outlook

Outlook users might often come across the error ‘cannot send email from Outlook’. What is causing this error? Is there any quick fix for this problem? Let us take a look at these questions here.


The following are the most notable causes for the ‘cannot send email from Outlook’ error.

Incorrect Outlook profile

If the profile you have set up in Outlook contains incorrect information, you wouldn’t be able to send emails from it. Whenever you change the settings of your email account from the webmail interface, you should ensure that the changes are correctly reflected in Outlook’s IMAP settings and SMTP settings. Some users update the changes in the IMAP settings but fail to update it in SMTP settings. Consequently, they will be able to receive emails in Outlook but not be able to send the emails. Therefore, review your Outlook IMAP and SMTP settings and ensure all the details entered are correct.

Internet connectivity issues

Outlook allows you to use many of its features – for instance, accessing the inbox mails, using the calendar, task manager, etc – when there is no internet connection. Nevertheless, you need to have an active internet connection in order fetch emails from the server or send emails. If you experience an unexpected error when you try to send an email from Outlook, you need to verify whether the internet connection is active. If you are offline, check with your ISP (Internet Service Provider) to reinstate the connection.

Virus infection

Virus infection in the PC can sometimes prevent Outlook from sending emails. Therefore make sure that your PC is clean. Download and install a reputed antivirus program and run a full system scan. During the scan, the viruses and malicious threats will be caught and eliminated. After that, restart your PC and try to send emails. If the issue persists, go to the next step.

Operations In Outlook

Corrupt PST files

PST file is the core of Outlook. Any data in Outlook are stored as PST file in the local drive of the PC. When the PST file gets corrupted, it will affect the operations in Outlook such as sending/receiving emails, accessing the folders, etc. Outlook has a built-in PST repair tool. By running this tool, you can repair/replace the corrupt PST files and bring Outlook back to function normally.

You have seen some of the frequent causes for Outlook not sending emails and the steps to fix the issue. Feel free to contact our support desk if you have any questions in this regard.

How To Fix Outlook Email Access Issues

Cannot Send Email From Outlook

Cannot send email from Outlook? The Microsoft Outlook email client might stop sending or receiving emails for no apparent reason all of a sudden, the reasons for which can be many. There are two different ways in which you can go about troubleshooting the issue when you cannot send email from Outlook; by resetting the default settings and by ensuring that TCP/IP is set as the default protocol.

Make a new Email Profile

  • Open the Start menu and click on the Control Panel
  • Open the icon labeled User Accounts and then click on the Mail However, if you are using Windows XP, you won’t find the User Accounts option, just double click on Mail.
  • The Mail Setup dialog box would open now. Here, click on the option labeled Show Profiles. To create a new user profile, click on the Add button, which would start a profile wizard.
  • Into the Profile Name box, enter Test and then click on the Ok You will be provided with some onscreen instructions, follow them promptly to complete the profile creation process. Once the process completes, click on the Finish button.
  • In the box that says ‘When Starting Microsoft Outlook, use this profile’, click on the name of the profile that you just created. Click on the Ok button to close the window.

Now, send a test email to check if you are able to send and receive email messages in the program.

Set the Default Protocol as TCP/IP

  • Open the Start menu and click on the Run However, if you are using Vista or a newer operating system, you do not need to open Run.
  • Microsoft Outlook Email Client

    Into the Run or Start Search box, enter cpl and press the Enter key on the keyboard. This opens the Network Connections window. In the window, locate the icon with your network connection’s name, right click on it and select Properties.

  • In the Properties window, click on the General In the dialog box that pops up, check if the box for Internet Protocol (TCP/IP) is checked. If it is not already, click on the checkmark to select it and then click on the Ok button. In case you are asked to restart the computer, click on the Yes button in the pop up box to do the same.

As before, send a test message to check if the program is working now. If you are still facing the problem, contact your ISP and check if you have proper internet connectivity.

Syncing IPhone With Microsoft Outlook Webmail

Outlook Email Setup

Outlook Web App (OWA) is reserved for those occasions when you do not have a computer with Microsoft Outlook but are required to access your emails immediately. This way, you will be able to access your email by using the web browser and access all data that is stored in the Microsoft Exchange Server.

Although you will not be able to view past emails that are no longer available in the Exchange server, this option is extremely suitable when you do not have time for Outlook email setup and need to access your email immediately. OWA only supports very few features in contrast to the email client Outlook; the service allows you to view your email when you are on the go.

You can even access OWA from your smartphone. If you own an iPhone, you can connect to the Microsoft Outlook webmail services and access important business email through the device alone. This feature is only available in iPhone 7 or higher versions since Apple added sync to the list of features in the phone. Here’s what you have to do for the Outlook email setup in iPhone.

  • Tap on the Setting option from the Home Screen in iPhone.
  • Tap on Mail, Contacts, Calendars option and then select the option Add Account. You will see a list of compatible email services, among which you will find com service as well. Tap on it.
  • If you are using an old iPhone, the phone might list Hotmail. Tap on this option if you see it.
  • You will be requested to type in your Outlook email address in the email field. Make sure you type in the full email address instead of only the username.
  • Fill in the proper Outlook password, with proper casing, in the Password field. Your phone will automatically save this option so you do not have to type in the password every time.

    Microsoft Outlook

  • If you plan to add several accounts, you can distinguish between them by adding a description. This way you will be able to toggle through all the accounts and select the one you prefer.
  • Tap on Next and then Outlook Webmail items that you want to sync with your phone. You can even set the option to select your Contacts and Calendar. This way, you will be informed of any events that are marked in Outlook.

If you follow the procedure mentioned above, you will be able to access all your Outlook emails with an iPhone.

Withdrawing Email In Outlook

Email In Outlook

Outlook is an email client from Microsoft that is extensively used by people in corporate offices and at home. There are plenty of options available in this email application; hence, it is very easy to manage emails. In case you send an email message by mistake, there is an option to recall the same message. At times, you might forget to attach a file or document. This is when withdrawing a message comes to your rescue. It is relatively easy to withdraw email in Outlook.

The recall feature is possible only when you use Microsoft Outlook. When you send an email to a group containing many people, you can turn off the recall option to make sure that the email that you send reaches them quickly. To speed up the process, you can have the option Tell me if recall succeeds or fails for each recipient checked. Moreover, the recall feature depends on the Outlook settings of the recipient to whom you are planning to send emails. Hence, it is not necessary for a recall to always succeed.


  • Openthe email application.
  • In the navigation pane to the left of the Outlook window, click on the option Mail to switch to the Mail view.
  • Now click on the folder with the label Sent Items.
  • Select the Email that you want to recall, Double Click on the email to open it.
  • From the Move group, click on the option Actions. From the menu, choose the Recall This Message option. This will open the Recall this message dialogue box.

    Email Messages

  • Choose the Delete Unread Copies Of This Message radio button along with which checking the Tell Me If Recall Succeeds box. Click on OK.
  • If the receiver has not opened the email yet, the message will not be delivered to the receiver.

This feature might not function properly, if there are any issues with the PST files. When PST files become corrupt or damaged, the entire application starts to malfunction. This will not let you open any email in Outlook. In such cases, it might be necessary to solve the PST issue first.

Scanpst.exe is one of the utilities in Microsoft Outlook that helps in fixing issues related to PST file corruption and damage. This utility will perform a scan and fix the damaged PST files. After this, you can access email messages and make the desired settings in the Outlook client.

Creating A Holiday List For The Outlook Calendar

Outlook Problems

MS Outlook comes with a lot of customization features and options, which might be slightly confusing for the average users to figure out. But, you can visit the Microsoft support website or contact any third party service provider in the event of Outlook problems and get the necessary assistance. Some of the minor problems you can fix yourself easily, if you just know how to go about it.

Setting up a custom holiday list in Outlook calendar

For example, some Outlook users are not satisfied with the standard holidays marked in the Outlook Calendar as default. In fact, there is an option for changing the Country setting for the holidays marked in the calendar. In most cases, this will be set to United States, showing US holidays.

To change this, go to Tools > Options. There, under the Preferences tab, click on Calendar Options. In the Calendar options window, click on the Add Holidays button and select the country of your choice from the list that appears. This should fix such Outlook problems in most cases. However, if you were looking to create a customized list of holidays for your Outlook Calendar, you can easily do that. Just proceed as follows.

The Outlook Calendar Holiday file, Outlook.hol, is located in the following folder – ‘C: \Program Files\ Microsoft Office\ Office12\ 1033′. It will be best to just search for ‘outlook.hol’ using the Search function in the Start Menu. Create and store a copy of this file somewhere else in the system. You might need it to use this in case you make some errors while modifying the Outlook Holiday file.

Outlook Folder

Now, open the Outlook Holiday file stored in Outlook folder in the Notepad application by right-clicking on the file and selecting the option Open With. Go to the end of this text file by pressing the key combination Ctrl + End. There, enter the holiday heading in brackets followed by a space and the number of years you want it to appear in the calendar.

For example, [My Wife’s Birthdays] 3 means that this event will be marked in the calendar for the next three years. Under this heading, you need to now enter three entries for this holiday with the event name followed by a comma, then, space and the date in the yyyy/mm/dd format. For example, Wife’s Birthday, 2015/05/27. Make three entries for each year one below the other and save the file.

Now, use the Add Holidays option in Outlook mentioned above, select the option My Wife’s Birthdays from the list and save these changes. That’s it! You have added a customized list of holidays to Outlook Calendar.

How To Configure Outlook With IMAP

Setup Email In Outlook

Outlook is one of the email clients that can be configured with a lot of ease. This email program can be configured using POP3 or IMAP setup. Now, in this post, we will take you through the steps to configure Outlook with an IMAP account.

Steps Involved

Before we begin, make sure that you have necessary settings for the particular email service provider with you. Remember that you can setup email in Outlook only with specific settings, which are different for different service providers. Therefore, contact your email service provider and acquire details like incoming and outgoing mail servers, port numbers etc. Once you are ready with these Outlook settings, you can begin the configuration.

  • Run Microsoft Outlook from its desktop shortcut.
  • Once the Outlook window comes up, choose the option Tools in it from the menu bar and select the option Account Settings.
  • Choose the option Microsoft Exchange, POP3, IMAP OR HTTP and select the button Next.
  • Click the box next to option Manually configure server settings or additional server types. Select the button Next. Keep in mind that the Outlook program allows you to configure the settings automatically. If you are using any of the famous email programs like Gmail, Hotmail etc. the program can check for the settings automatically and configure it.
  • In the new window, mark the option Internet E-mail and click Next.
  • Enter details like your name, email address, password for the email address, incoming mail server address, outgoing mail server address etc.
  • Choose the option Account type and choose the option IMAP. Mark the option Remember password.

    Outlook Settings

  • Select the button More Settings found in the window and this will bring up a new window.
  • Go to the tab Advanced in the new window and enter details like server port numbers. You will find that there are port numbers entered by default. However, you need to change that to the port numbers provided by your service provider.
  • Once you finish with the settings, select the button Apply and then OK. This will close the window for More Settings.
  • Select the button Next in the Outlook configuration window and then choose the option Finish.

With the above steps, you can configure your Outlook program with IMAP. If you wish to setup email in Outlook, you may contact Outlook support center or our technical support team for assistance.